Turn "System Down" into "Meeting On" with 24/7 Room-Aware AI Support
Place a QR code in every room. Your users scan, speak, and get instant troubleshooting. If the AI can't fix it, it dispatches your next available technician instantly.
Try it live! Scan to chat with our AV Agent. See how it identifies hardware, troubleshoots signal flow, and books a technician without you lifting a finger 👇
Instant Support, Zero Wait Time
The Tier-1 Agent: Room-Aware AI Support
Accessible via QR code or Voice, the Agent knows exactly which equipment is in the room and guides users through fixes in plain English.
- Set up for your exact room hardware—every device, every connection
- White-labeled with your company logo and brand colors
- Identifies room-specific hardware (Crestron, Q-SYS, Zoom, etc.)
- Walk-through troubleshooting (e.g., "Is the HDMI firmly plugged in?")
- Multilingual support for global offices
- Escalate to live video or technician dispatch if unresolved
AV Support Agent
Online • Instant responses
Dispatch Status
Tech Dispatch
Tech assigned: Mike is 5 mins away.
Live Handoff
Transferring you to a remote engineer video call.
Ticket Logged
Ticket #402 created in ConnectWise.
The Smart Dispatcher: Seamless Human Escalation
When the AI reaches its limit, it doesn't just apologize - it acts. Connects to your booking system to send the right help, right now.
- Check technician availability and auto-book service slots
- Route urgent issues to live video/voice calls immediately
- Create detailed tickets with triage logs attached
- Update the user on technician ETA instantly
AV Intelligence: Predict Failures & Track Trends
Turn support interactions into actionable hardware data. See which rooms fail the most, spot recurring user errors, and make the most of your technician's time.
- Identify "Problem Rooms" with high ticket volume
- Track "No Fault Found" vs. "Hardware Failure" rates
- Monitor technician response times and resolution speed
- Analyze most asked questions to improve user training
AV Intelligence Dashboard
68%
User Error
32%
Hardware Failure
Avg. Resolution Time
47% faster than industry average
4.2 min
BUILT BY AN AV INDUSTRY VETERAN
I've spent over 15 years in the AV industry, not as an outsider looking in, but as someone who's been in the trenches across every side of the business.
I've worked on the Rep side, helping manufacturers get their products into the right hands. I've been on the Distribution side, navigating logistics, inventory, and channel relationships. And I've led teams on the Integration side, where the rubber meets the road: designing systems, managing installs, and supporting clients after the handoff.
I've seen how support calls pile up. I've watched talented techs waste hours on "Is it plugged in?" problems. I've felt the frustration of truck rolls that should never have happened.
So I built something to fix it.
AV Support Hero isn't a generic AI chatbot. It's a tool designed by someone who understands your world: the complexity of room systems, the pressure of keeping meetings running, and the economics of service contracts.
Clayton Creed
15+ Years in AV • Rep, Distribution & Integration Experience • Founder, TapLaunch AI
Why AV Support Hero?
Stop bleeding profit on unnecessary truck rolls and overwhelmed support staff. Here's how it works.
24/7
Coverage Without Adding Headcount
0 sec
Hold Time for Your Clients
Slash Tier-1 Call Volume
Most support calls are simple fixes. Let AI handle "Is it plugged in?" so your techs focus on real problems.
Instant Support, Happy Clients
No more voicemail limbo. Your clients get immediate, intelligent help the moment they scan the QR code.
Frictionless Service Booking
AI books service calls directly into your calendar. No phone tag, no manual data entry, no missed appointments.
Elevate the Client Experience
A branded, room-aware AI agent makes you look cutting-edge. Clients remember who made their meetings run smoothly.
Eliminate Admin Overhead
Every interaction is logged, every ticket is created, every dispatch is tracked. Your team stays focused on billable work.
Recurring Revenue Add-On
Offer AI support as an add-on service tier. Increase contract value while reducing your operational burden.
Ready to Eliminate Truck Rolls?
Deploy room-aware AI support and reduce unnecessary technician visits by up to 70%
AV Support Essential
Starts at
Room sizes:
$1,000 one-time setup (up to 10 rooms)
- Room-aware AI troubleshooting via QR code
- Hardware identification & guided fixes
- Multilingual support
AV Support Complete
Starts at
Room sizes:
$2,000 one-time setup (up to 10 rooms)
- Everything in Essential, plus:
- Technician dispatch integration
- Analytics dashboard & trend reporting
- Priority support and dedicated success manager
Ready to Transform Your AV Support?
Book a demo to see how AV Support Hero can handle your support calls 24/7.