--- title: "AV Support Hero – 24/7 Room-Aware AI Support" description: "Turn 'System Down' into 'Meeting On' with 24/7 room-aware AI support. Instant troubleshooting, smart dispatching, and AV intelligence." lang: en json-ld: | [ { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://taplaunch.ai/#organization", "name": "TapLaunch AI", "alternateName": "Tap Launch AI", "url": "https://taplaunch.ai", "description": "TapLaunch AI is a human-centered AI consulting and implementation firm. We combine XCHANGE facilitation, Lean Six Sigma operational excellence, and hands-on AI engineering to help business teams achieve real, lasting AI adoption.", "slogan": "The Human Phase of AI", "foundingDate": "2023", "founder": { "@id": "https://taplaunch.ai/#clayton-creed" }, "contactPoint": { "@type": "ContactPoint", "contactType": "sales", "url": "https://taplaunch.ai/contact", "availableLanguage": "English" }, "sameAs": [ "https://ca.linkedin.com/in/claytoncreed", "https://claytoncreed.com" ], "knowsAbout": [ "AI adoption", "AI implementation consulting", "Human-centered AI", "XCHANGE facilitation", "Lean Six Sigma", "Workflow automation", "AI agents", "Change management", "Appreciative Inquiry" ] }, { "@type": "WebSite", "@id": "https://taplaunch.ai/#website", "url": "https://taplaunch.ai", "name": "TapLaunch AI", "description": "Human-centered AI consulting and implementation. Align. Build. Operate.", "publisher": { "@id": "https://taplaunch.ai/#organization" } } ] }, { "@context": "https://schema.org", "@type": "Person", "@id": "https://taplaunch.ai/#clayton-creed", "name": "Clayton Creed", "jobTitle": "Founder & AI Implementation Consultant", "description": "Clayton Creed is a Lean Six Sigma Black Belt, Certified XCHANGE Guide, and AI implementation consultant with 20+ years of operational experience. He has scaled businesses past $40M in revenue and managed teams of 100+.", "url": "https://taplaunch.ai/about", "sameAs": [ "https://ca.linkedin.com/in/claytoncreed", "https://claytoncreed.com" ], "worksFor": { "@id": "https://taplaunch.ai/#organization" }, "hasCredential": [ { "@type": "EducationalOccupationalCredential", "name": "Lean Six Sigma Black Belt", "credentialCategory": "Professional Certification" }, { "@type": "EducationalOccupationalCredential", "name": "Certified XCHANGE Guide", "credentialCategory": "Professional Certification" } ], "image": "https://taplaunch.ai/assets/clayton-creed-presenting-DtLPFeRh.png" } ] --- [![TapLaunch AI](/assets/taplaunch-logo-nav-DvQxdCK2.png)](/) [Solutions](/solutions)[Build](/build)[Method](/method)[About](/about)[Contact](/contact)[Book Discovery Call](/contact) # Turn "System Down" into "Meeting On" with 24/7 Room-Aware AI Support Place a QR code in every room. Your users scan, speak, and get instant troubleshooting. If the AI can't fix it, it dispatches your next available technician instantly. Try it live! Scan to chat with our AV Agent. See how it identifies hardware, troubleshoots signal flow, and books a technician without you lifting a finger 👇 Scan to Try 👇 ![Scan to chat with AV Support Hero](https://api.qrserver.com/v1/create-qr-code/?size=180x180&data=https://avsupporthero-10035958.chipp.ai) [ Call Support Agent (701) 347-2977 ](tel:+17013472977) Never roll a truck for a "User Error" again. [Book Demo](/contact) ## Instant Support, Zero Wait Time ### The Tier-1 Agent: Room-Aware AI Support Accessible via QR code or Voice, the Agent knows exactly which equipment is in the room and guides users through fixes in plain English. - Set up for your exact room hardware—every device, every connection - White-labeled with your company logo and brand colors - Identifies room-specific hardware (Crestron, Q-SYS, Zoom, etc.) - Walk-through troubleshooting (e.g., "Is the HDMI firmly plugged in?") - Multilingual support for global offices - Escalate to live video or technician dispatch if unresolved 🤖 AV Support Agent Online • Instant responses The Projector isn't turning on! I see you are in Boardroom B. That room uses the Epson Laser Projector. Here are the steps we can try to get the projector turned on... Did the screen light up? No, it's still dark. Okay. Let's try the input. Please ensure the touch panel is selected as 'Laptop.' I can also book a technician to come to the room in 1 hour, or we can start a live video chat with a support technician now. What would you like to do? #### Dispatch Status Tech Dispatch Tech assigned: Mike is 5 mins away. Pending Live Handoff Transferring you to a remote engineer video call. Connected Ticket Logged Ticket #402 created in ConnectWise. Confirmed ### The Smart Dispatcher: Seamless Human Escalation When the AI reaches its limit, it doesn't just apologize - it acts. Connects to your booking system to send the right help, right now. - Check technician availability and auto-book service slots - Route urgent issues to live video/voice calls immediately - Create detailed tickets with triage logs attached - Update the user on technician ETA instantly ### AV Intelligence: Predict Failures & Track Trends Turn support interactions into actionable hardware data. See which rooms fail the most, spot recurring user errors, and make the most of your technician's time. - Identify "Problem Rooms" with high ticket volume - Track "No Fault Found" vs. "Hardware Failure" rates - Monitor technician response times and resolution speed - Analyze most asked questions to improve user training #### AV Intelligence Dashboard Problem Rooms This Week ↑ 12% Boardroom B 17 Conference A 12 Training Room 7 68% User Error 32% Hardware Failure Avg. Resolution Time 47% faster than industry average 4.2 min [Book Your Demo](/contact) " ![Clayton Creed speaking at AV industry conference](/assets/clayton-creed-presenting-DtLPFeRh.png) BUILT BY AN AV INDUSTRY VETERAN I've spent over 15 years in the AV industry, not as an outsider looking in, but as someone who's been in the trenches across every side of the business. I've worked on the Rep side, helping manufacturers get their products into the right hands. I've been on the Distribution side, navigating logistics, inventory, and channel relationships. And I've led teams on the Integration side, where the rubber meets the road: designing systems, managing installs, and supporting clients after the handoff. I've seen how support calls pile up. I've watched talented techs waste hours on "Is it plugged in?" problems. I've felt the frustration of truck rolls that should never have happened. So I built something to fix it. AV Support Hero isn't a generic AI chatbot. It's a tool designed by someone who understands your world: the complexity of room systems, the pressure of keeping meetings running, and the economics of service contracts. Clayton Creed 15+ Years in AV • Rep, Distribution & Integration Experience • Founder, TapLaunch AI ## Why AV Support Hero ? Stop bleeding profit on unnecessary truck rolls and overwhelmed support staff. Here's how it works. 24/7 Coverage Without Adding Headcount 0 sec Hold Time for Your Clients ### Slash Tier-1 Call Volume Most support calls are simple fixes. Let AI handle "Is it plugged in?" so your techs focus on real problems. ### Instant Support, Happy Clients No more voicemail limbo. Your clients get immediate, intelligent help the moment they scan the QR code. ### Frictionless Service Booking AI books service calls directly into your calendar. No phone tag, no manual data entry, no missed appointments. ### Elevate the Client Experience A branded, room-aware AI agent makes you look cutting-edge. Clients remember who made their meetings run smoothly. ### Eliminate Admin Overhead Every interaction is logged, every ticket is created, every dispatch is tracked. Your team stays focused on billable work. ### Recurring Revenue Add-On Offer AI support as an add-on service tier. Increase contract value while reducing your operational burden. ## Ready to Eliminate Truck Rolls? Deploy room-aware AI support and reduce unnecessary technician visits by up to 70% ### AV Support Essential Starts at $79 /small room/month Room sizes: Small (up to 6 people) $79/mo Medium (up to 12 people) $99/mo Large (up to 20 people) $129/mo $1,000 one-time setup (up to 10 rooms) - Room-aware AI troubleshooting via QR code - Hardware identification & guided fixes - Multilingual support [Book Demo](/contact) Most Popular ### AV Support Complete Starts at $99 /small room/month Room sizes: Small (up to 6 people) $99/mo Medium (up to 12 people) $119/mo Large (up to 20 people) $149/mo $2,000 one-time setup (up to 10 rooms) - Everything in Essential, plus: - Technician dispatch integration - Analytics dashboard & trend reporting - Priority support and dedicated success manager [Book Demo](/contact) ## Ready to Transform Your AV Support ? Book a demo to see how AV Support Hero can handle your support calls 24/7. [Book Demo](/contact)[Try Now: (701) 347-2977](tel:+17013472977) ![TapLaunch AI](/assets/taplaunch-logo-nav-DvQxdCK2.png) AI adoption that sticks—because your team helped build it. ![Powered by XCHANGE](/assets/powered-by-xchange-cropped-D8lV1iHc.png)[Powered by ![Chipp](/assets/chipp-logo-DGdTZ9NS.svg)](https://chipp.ai) ### Quick Links - [Home](/) - [Training](/ignite) - [Solutions](/solutions) - [Method](/method) - [About](/about) - [Contact](/contact) ### Get Started - [Start Free Course 🎁](/faststart) - [Book Discovery Call](/contact) © 2026 TapLaunch AI. All rights reserved. [Privacy Policy](#)[Terms of Service](#)